Say hello.
We answer.

There's no support desk and no ticket number. It's a small team in Australia, and one of us reads everything that comes in.

The fastest way to reach a person. We answer within one working day, usually sooner.

hello@wearemerri.com.au

Show us what you made. Genuinely — the wonky pots are our favourite part of the job.

@wearemerri

Order number handy? Send it through and we'll track the parcel down for you.

Answered same day, usually

Or just fill this in

Tell us what's going on.

A lost parcel, a wrong address, a box you want to gift, an idea for something we should make. All of it lands in the same inbox.

Replies Mon–Fri, Australian hours

Before you write

Anytime, from your account. Or reply to any email from us and we'll do it for you, no questions.

Boxes post at the end of each month and take 3–7 days depending on where you are. Send us your order number and we'll chase it.

Yes, and we'll write the note by hand if you tell us what to say.