Who we are. MERRI is a trading name of Connected au Pty Ltd, ACN 642 711 180, a company registered in Australia and trading from New South Wales. In this document, “MERRI”, “we”, “us” and “our” mean Connected au Pty Ltd. You can reach us at hello@wearemerri.com.au.
This policy applies to all MERRI memberships and forms part of our overall Terms & Conditions.
MERRI is an ecommerce business selling on a subscription basis. A subscription may include physical goods posted to you as well as digital access. By signing up, you acknowledge and agree that:
The subscription nature of the service is clearly disclosed prior to purchase.
Upon successful payment you receive immediate access to your account and to any digital content included in your plan. Physical goods are packed and posted separately, and we will let you know when yours is on its way. Digital access is treated as delivered at the time of purchase; physical goods are delivered when they reach you.
All prices are displayed in Australian dollars unless otherwise stated. By completing a purchase, you authorise MERRI to:
You are responsible for ensuring your payment details remain current and valid.
MERRI reserves the right to change membership pricing, introduce new pricing structures or plans, and modify billing cycles, timelines, or payment frequency. Where required, reasonable notice of pricing changes will be provided. Continued use of the membership after any pricing or billing change takes effect constitutes acceptance of the updated terms.
You can cancel at any time. Do it from your account, or reply to any email from us and we will do it for you. There is no notice period and no phone call.
Cancelling stops all future charges. Cancel before your next charge and you will not be billed again.
The one exception. Once the box for your current cycle has entered the packing run — that is, once it has been prepped for despatch or is already in transit — that cycle can no longer be cancelled or refunded. The box is still yours and we will still send it, and your subscription ends after it. Every box is picked and packed by hand for a named member, so once it is made up it cannot go back into stock.
Stopping payment, disputing a charge, or simply not using your membership does not cancel a subscription — please cancel through your account or by writing to us.
Nothing here limits your rights under the Australian Consumer Law, including where a box arrives damaged, does not arrive, or is not of acceptable quality.
Digital access is provided immediately upon purchase, so membership fees are not refunded for change of mind once that access has been granted. Nothing in this section affects your rights in relation to physical goods under the Australian Consumer Law — including where an order arrives damaged, does not arrive, or is not of acceptable quality. If something arrives wrong, write to us and we will put it right.
Refunds are not provided for:
Nothing in this policy limits or excludes your rights under Australian Consumer Law. You may be entitled to a remedy if the service is not delivered with due care and skill, is not fit for its intended purpose, or does not match the description provided.
MERRI may update this Subscription, Pricing & Cancellation Policy at any time. Continued use of the membership after changes are made constitutes acceptance of the updated policy.
Members agree to contact MERRI directly regarding billing or cancellation issues before initiating a chargeback or payment dispute. Initiating a chargeback does not override this policy or the requirement to cancel with appropriate notice.
For cancellation requests, billing enquiries, or questions about this policy, please contact hello@wearemerri.com.au.
See also: Membership terms & conditions · Privacy policy